Refund policy

We want you to love your botanical pieces! If you’re not completely happy with your purchase, here’s what you need to know:

  • Returns & Exchanges: Please contact us within 14 days of receiving your order. We’ll guide you through the process.

  • Condition: Items must be returned in their original condition and packaging.

  • Custom & Bespoke Orders: Unfortunately, we cannot accept returns on custom or personalised pieces, but we’re happy to discuss solutions if something isn’t quite right.

  • Refunds: Once we receive your return, we’ll process a refund to your original payment method within 7–10 business days.

  • Shipping Costs: Return shipping costs are the responsibility of the customer, unless the item is damaged or incorrect.

We’re always happy to answer any questions or help with exchanges—just reach out!

To start a return, you can contact us at everlastingfloralstudio@gmail.com. Please note that returns will need to be sent to the following address: 991 Upper Lurg Rd Upper Lurg. Vic. 3673



 

 


 


 


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at everlastingfloralstudio@gmail.com.