Refund policy

We want you to love your botanical pieces.

If you're not completely happy with your purchase, here's what you need to know.

Returns & Exchanges Please contact us within 14 days of receiving your order and we'll guide you through the process. Items must be returned in their original condition and packaging.

Custom & Bespoke Orders We're unable to accept returns on custom or personalised pieces, but we're happy to discuss solutions if something isn't quite right.

Refunds Once we receive your return, we'll process a refund to your original payment method within 7–10 business days. Please allow additional time for your bank or credit card provider to process the refund. If more than 15 business days have passed since your return was approved, please get in touch.

Return Shipping Return shipping costs are the responsibility of the customer, unless the item is damaged or incorrect.

How to Start a Return Email us at everlastingfloralstudio@gmail.com with your order details. Returns are sent to: 991 Upper Lurg Rd, Upper Lurg VIC 3673